Business Telephone Systems for Small Businesses
Reliable cloud-based calling for your office, remote employees and growing team.
Bring your calls, messaging and meetings together with a business telephone system tailored to the way your team works.
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A reliable telephone system helps your team respond to customers, manage enquiries and collaborate more effectively. Telex provides flexible business telephone systems designed specifically for the communication needs of Australian small businesses.
Our cloud-based solutions make it easier to manage calls across the office, at home or while employees are on the move. Your business can access professional calling features without relying on a complicated on-site telephone system.
Whether you need a straightforward phone setup for a small office or a scalable platform that can grow with your team, Telex will help you find the right solution.
Explore our complete range of business phone systems for Australian organisations.
Communication Solutions for Small Businesses
IP Handsets
Equip your team with reliable business-grade IP handsets that provide clear call quality and easy access to everyday calling features.
Available features may include call forwarding, hold, transfer, caller ID, conferencing and programmable keys. Telex can help you choose suitable handsets for reception, administration, sales and management roles.
Your handset setup can also be expanded as your team grows, so you do not need to replace the entire telephone system whenever you add employees.
Business Headsets
Professional headsets allow employees to manage calls comfortably while continuing to work at their computers. They are particularly useful for reception teams, customer service staff and employees who spend much of the day speaking with customers.
Telex offers wired and wireless options for different working environments, helping your team communicate clearly while keeping their hands free.
Video Conferencing Tools
Connect employees, clients and suppliers through high-quality video meetings. Modern video conferencing tools can support screen sharing, presentations and remote collaboration without requiring everyone to be in the same office.
Video conferencing can form part of your wider communication system, allowing employees to move easily between messaging, telephone calls and virtual meetings.
Cloud-Based Business Telephone Systems
Cloud business telephone systems deliver calls and communication features through an internet connection rather than relying entirely on traditional on-site infrastructure.
For small businesses, this makes the telephone system easier to manage, access and expand. Employees can make and receive business calls through compatible desk phones, computers or mobile devices while continuing to use the company’s professional phone number.
Cloud telephone systems can also bring voice calls, messaging, meetings and call management tools into one platform. This gives office-based, hybrid and remote employees a more consistent way to communicate.
Telex offers Cisco Webex Calling, a flexible cloud calling solution that can be configured around your team’s requirements.
Features of Our Small Business Telephone Systems
Your telephone system can be configured with the features your team needs to manage calls efficiently and provide a more professional customer experience.
Auto Attendant and IVR
Welcome callers with a professional recorded greeting and direct them to the appropriate person, department or service. An auto attendant can reduce pressure on reception staff while helping customers reach the right team member sooner.
Voicemail to Email
Receive voicemail notifications and recordings through email, allowing employees to review and respond to messages even when they are away from their desks.
Call Queuing
Manage several incoming calls by placing callers into an organised queue. Music or recorded announcements can be played while callers wait for someone to become available.
Ring Groups
Send an incoming call to a selected group of employees. The first available team member can answer, reducing the risk of an important customer call being missed.
Message and Music on Hold
Keep callers informed or entertained while they wait. Your business can play suitable music, service information or promotional messages until the call is answered.
Call Pulling
Move an active call between compatible devices without ending the conversation. An employee can transfer a call from a desk phone to a mobile device when they need to leave the office.
Conference Calling
Bring several employees, clients or suppliers into one telephone call, regardless of where they are located.
Mobile and Remote Calling
Allow authorised employees to access business calling features while working remotely. Team members can remain contactable through the company telephone system without sharing their personal phone numbers.
Call Recording
Record selected conversations for training, quality assurance or record-keeping purposes. All call recording should be managed in accordance with applicable legal and privacy requirements.
Business Telephone Systems That Grow with You
Your communication requirements will change as your business recruits employees, opens new locations or introduces remote working.
Telex small business telephone systems are designed to scale alongside these changes. Users, numbers, devices and calling features can be added or adjusted without rebuilding the entire system.
The system can also integrate with compatible communication and business tools, helping your employees work within a more connected environment.
If your organisation needs additional capacity or more advanced functionality, explore our medium business phone systems.
Reliable Connectivity for Clear Business Calls
A cloud-based telephone system needs stable business internet to deliver consistent call quality and dependable access to communication features.
Telex can help bring your business communications and internet connectivity together. Our team can assess your current setup, expected call volume and number of users before recommending an appropriate service.
Explore our business NBN plans or learn more about business fibre internet.
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A Telephone System Tailored to Your Business
Every small business communicates differently. A system that works for a single-location office may not be suitable for a company with remote employees, several departments or employees working across multiple sites.
Telex takes the time to understand your team, call volume, locations, existing equipment and future plans before recommending a telephone system.
We can assist with system design, number migration, configuration, device selection and ongoing support. Your business receives the features it needs without paying for unnecessary complexity.
The result is a reliable business telephone system that supports your current operations and can adapt as your requirements change.
Why Choose Telex Australia?
Telex Australia is an Australian-owned communications provider with more than 15 years of experience helping businesses improve the way they connect with employees and customers.
We provide practical recommendations based on your organisation’s actual requirements, rather than offering the same telephone system to every business.
By choosing Telex, your business can benefit from:
- A telephone system tailored to your team
- Cloud-based calling and collaboration options
- Scalable users, numbers and features
- Professional IP handsets and headsets
- Local and remote technical support
- Proactive system monitoring
- Integration with compatible business tools
- Assistance migrating existing phone numbers
- Solutions for office-based, hybrid and remote teams
Find the Right Business Telephone System
The best telephone system is one that supports the way your employees and customers already communicate.
Telex will assess your users, locations, call requirements, existing equipment and growth plans before recommending a suitable solution. We can then help configure and support the system, making the transition as straightforward as possible.
Contact Telex Australia to discuss your communication requirements and request a free, no-obligation quote.
Frequently Asked Questions
What is the best telephone system for a small business?
The best system depends on your number of users, call volume, working locations and required features. For many small businesses, a cloud-based telephone system provides a practical combination of flexibility, scalability and professional call management.
What is a cloud business telephone system?
A cloud telephone system uses an internet connection to deliver calls and related communication features. It can allow employees to make and receive business calls through compatible desk phones, computers and mobile devices.
Can I keep my existing business phone number?
Existing business numbers can often be transferred to a new provider. Telex can review your current service and guide you through the number migration process.
Can employees answer business calls remotely?
Yes. A cloud telephone system can allow authorised employees to make and receive business calls through compatible devices wherever a suitable internet connection is available.
What features should a small business telephone system include?
Useful features can include an auto attendant, voicemail to email, call queuing, ring groups, call transfer, conference calling, call recording and mobile access. The right combination will depend on how your team handles customer calls.
Can the telephone system grow with my business?
Yes. Cloud-based business telephone systems can generally accommodate additional users, numbers, devices and features as your organisation grows.
How much does a small business telephone system cost?
The cost depends on your number of users, devices, calling requirements, internet connectivity and selected features. Telex can assess your requirements and provide a tailored quote.
Connect Your Team with Cisco Webex
Cisco Webex brings calling, messaging and meetings together in one platform. Employees can communicate across compatible desk phones, computers and mobile devices, making it suitable for office-based, hybrid and remote teams.
Explore Cisco Webex Calling and discover how Telex can help configure a cloud communication solution for your business.
Discover More Business Solutions
Medium Business Phone Systems
Flexible communication solutions for growing organisations that need more users, advanced call management and support across several teams or locations.
Large Business Phone Systems
Scalable business telephone systems designed to manage high call volumes, complex communication requirements and large numbers of users.