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- Cisco Desk Phone 9861
Cisco Desk Phone 9861
Your business is evolving. Your team is now collaborating across a dozen different cloud platforms. So why are your desk phones still rooted in the past? Old hardware simply cannot keep up with new ways of working; it creates friction, slows momentum, and fails to reflect the agility of your brand.
The Cisco Desk Phone 9861 is engineered for the way you work today. It’s a fundamental rethink of what a desk phone should be. With its smartphone-like touchscreen, AI-powered audio that intelligently silences background noise, and native Cisco Webex integration, it serves as the command centre for your entire communication ecosystem.
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Key Features of the Cisco Desk Phone 9861
The Cisco Desk Phone 9861 is a purpose-built communication hub, combining a sleek, user-friendly design with powerful, enterprise-grade functionality:
Exceptional Audio Clarity
Experience conversations in high-definition with full-duplex audio and wideband codecs. AI-powered noise removal technology actively eliminates distracting background sounds, so every word is heard with pristine clarity.
Intuitive Touchscreen Display
The high-resolution 5-inch colour LCD screen provides a modern, touch-friendly interface. Navigate menus, manage calls, and access features with the same ease as a smartphone.
Advanced Call Management
Handle a high volume of calls effortlessly with features like call transfer, multi-line support, call forwarding, and simple one-touch conference calls, all designed to streamline your daily workflow.
Robust Security
The 9861 Cisco phone comes with enterprise-grade security built-in, including secure boot, image authentication, and signalling/media encryption to protect the integrity of the device and the privacy of your conversations.
Energy-Efficient Design
Like all modern Cisco hardware, the 9861 features Cisco EnergyWise technology to optimize power consumption, thus helping to lower your operational costs and support your sustainability goals.
Benefits of the Cisco Desk Phone 9861 for Businesses
The Cisco Desk Phone 9861 is a smart, cost-effective investment designed to boost productivity and provide long-term value.
With crystal-clear audio and a unified user experience, it enhances both internal team collaboration and external client interactions. This makes it the ideal solution for:
Modern Corporate Environments
Provides a sleek, secure, and highly capable endpoint for any knowledge worker, manager, or executive.
Hybrid and Remote Teams
Creates a consistent, feature-rich office experience for employees, no matter where they are located.
High-Volume Roles
Empowers administrative staff and customer service teams with the tools to manage calls efficiently and professionally.
How the Cisco Desk Phone 9861 Enhances Your Workflow
The true strength of the Cisco IP Phone 9861 lies in its ability to centralise your communications. It’s designed for deep integration with the tools your business already uses.
The intuitive touchscreen simplifies multitasking and call management, reducing the time spent navigating complex menus. Most importantly, it integrates seamlessly with Cisco Webex, giving your team access to unified directories, presence status, and the ability to elevate a call to a full meeting with a single tap. This creates a fluid workflow between your desk phone, laptop, and mobile devices, keeping your team connected and productive.
Technical Specifications of the Cisco Desk Phone 9861
For those who need the details, the Cisco IP Phone 9861 is built on a foundation of powerful technology:
Display
5-inch, 800 x 480 pixel, 24-bit colour LCD.
Audio Codecs
Includes support for Opus, G.722, G.711, and iLBC for maximum compatibility and quality.
Network Features
Two-port Gigabit Ethernet switch, SIP protocol support, and IPv6 readiness.
Security
TLS for signalling encryption, SRTP for media encryption, and secure boot processes.
Headset Support
RJ-9, USB, and integrated Bluetooth for wired and wireless flexibility.
Platform Compatibility
Fully compatible with Cisco Unified Communications Manager, Cisco Hosted Collaboration Solution, and Webex Calling.
Frequently Asked Questions (FAQs)
What makes the Cisco 9861 better than other desk phones?
The 9861 is part of Cisco’s newest generation of devices, designed specifically for modern, cloud-first work environments. Its key advantages are the combination of AI-powered noise removal for superior audio, a responsive touchscreen interface for ease of use, and exceptionally tight integration with collaboration platforms like Cisco Webex.
Can I use a headset with the Cisco Desk Phone 9861?
Yes, absolutely. The phone is built for flexibility, offering multiple ways to connect a headset. You can use a traditional corded headset via the RJ-9 port, connect a USB headset, or pair a wireless headset using the built-in Bluetooth.
How easy is it to install the Cisco Desk Phone 9861?
The 9800 series is designed for simple, large-scale deployment. With Zero Touch Provisioning, the phones can be configured automatically when connected to the network, significantly reducing IT workload.
Whether you are deploying on-premise with a Business Phone System or connecting to a Cloud Phone System, the installation process is both streamlined and efficient.
See the Cisco 9861 in Action
Reading about AI noise removal is one thing. Hearing it silence a noisy room live is quite another.
Book your free, no-obligation demo with one of our Australian specialists and see exactly how the Cisco Desk Phone 9861 can transform your team’s communication and unify your workflow.
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Explore the comprehensive suite of Cisco Webex services offered by Telex, empowering businesses with advanced collaboration tools for seamless communication, virtual meetings, and enhanced productivity. Discover how Cisco Webex can transform the way you work and connect with teams, clients, and partners across the globe.
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