Cisco 8865 Video IP Phone for Executive Communications
Embrace the demands of the modern workplace with the Cisco 8865, delivering efficient and top-notch communication channels that meet the highest standards. Elevate your professional interactions with its enterprise-level connection, enabling seamless video and voice collaboration with exceptional mobile device integration. Experience unparalleled productivity and streamlined communication, empowering your team to achieve their best.
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Product Details
Superior Audio.
Experience outstanding audio quality during your communication with internal and external partners, thanks to the high-quality, full-duplex, wideband audio and superior echo cancellation. Ensure that your company leaves a lasting impression through crystal-clear voice conversations.
Efficient, Flexible and Easy-to-use
Immerse yourself in seamless usability and enhanced visibility with the Cisco 8865 high-resolution, five-inch, widescreen color display. Effortlessly navigate through crucial functions and caller information, ensuring a streamlined communication experience. Stay productive and flexible with the convenience of a full-duplex speakerphone, enabling hands-free calling throughout your day.
Advanced features that meet your needs. All in one device
Catering to the diverse needs of global users, the Cisco 8865 offers localised language support, including right-to-left on-screen text, for seamless international communication. Unlock the power of efficient and effective collaboration with a comprehensive suite of unified communication features, ensuring smooth and streamlined communication experiences for your business.
Simple and cost-effective administration
Enjoy versatile deployment options with the Cisco 8841, including on-premises, hosted, and Webex Calling solutions. With Cisco Expressway, remote workers can enjoy seamless single sign-on access, eliminating the need for a VPN client. Experience effortless setup and administration of the phone, ensuring a hassle-free communication experience for your team.
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Technical Specifications
Full lines supported
10 lines (SIP registrations)
Audio features
G.711 a-law and mu-law, G.722, G.729a/b, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio Codec (iSAC), G.722.1, G.772.2, OPUS
Flexibility in placing and receiving calls with hands free thanks to a full-duplex speakerphone
Automatic Gain Control
Comfort Noise Generation
Silence Suppression/Voice Activity Detection
Acoustic Echo Cancellation (AEC)
Dynamic Noise Reduction
Telephony features
+ Dialing
Abbreviated dialing
Adjustable ring tones and volume levels
Adjustable display brightness
Agent greeting
Auto-answer
Auto-detection of headset
cBarge
Busy Lamp Field (BLF), BLF Pickup & speed dial
Callback
Call forward & call forward notification
Call filter & history lists
Hold, park & pickup call
Call timer
Call waiting
Call chaperone
Caller ID
Corporate directory
Conference, including traditional Join feature
Cross Cluster Extension Mobility (EMCC)
Direct transfer
Extension mobility
Fast-dial service
Forced access codes and client matter codes
Group call pickup
Intercom
Immediate divert
Malicious-caller ID
Message-waiting indicator (MWI)
Meet-me conference
Mobility
Music on hold (MoH)
Mute
Network profiles (automatic)
On- and off-network distinctive ringing
Personal directory
Predialing before sending
Privacy
Private Line Automated Ringdown (PLAR)
Redial
Ring tone per line appearance
Service Uniform Resource Locator (URL)
Shared line
Silent monitoring and recording
Speed dial
Time and date display
Transfer
Uniform Resource Identifier (URI) dialing
Visual voice mail
Voice mail
Whisper coaching
Network features
Session Initiation Protocol (SIP) for signaling
Session Description Protocol (SDP)
IPv4 and IPv6
User Datagram Protocol (UDP) (used only for Real-Time Transport Protocol [RTP] streams)
Dynamic Host Configuration Protocol (DHCP) client or static configuration
Gratuitous Address Resolution Protocol (GARP)
Domain Name System (DNS)
Trivial File Transfer Protocol (TFTP)
Secure Hypertext Transfer Protocol (HTTPS)
VLAN
Real-Time Transport Protocol (RTP)
Real-Time Control Protocol (RTCP)
Cisco Peer-to-Peer Distribution Protocol (PPDP)
Cisco Discovery Protocol
LLDP (including LLDP-MED)
Switch speed auto-negotiation
Security features
Secure boot
Secure credential storage
Device authentication
Configuration file authentication and encryption
Image authentication
Random bit generation
Hardware cryptographic acceleration
Certificate Authority Proxy Function (CAPF)
Manufacturer-Installed Certificates (MIC)
Locally Significant Certificates (LSC)
Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS)
Signaling authentication and encryption using TLS
Media authentication and encryption using SRTP
HTTPS for client and server
Secure Shell (SSH) Protocol server
SSL-based VPN client
Cisco applications
Cisco Unified Communications Manager: 8.5.1 (Non-secured mode Only), 8.6.2, 9.1.2, 10.5.2, 11.0 and later
Cisco Unified Communications Manager Express (Unified CME): 10.0 and later through fast track
Cisco Business Edition 6000 (BE 6000): 8.6.2, 9.1.2, 10.5.2, 11.0 and later
Cisco Hosted Collaboration Solution (HCS): 8.6.2 and later (using supported UCM versions above
Weight
1.35 kg
Size (H x W x D)
228.78 mm x 257.34 mm x 98.39 mm
Language support
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Latvian, Lithuanian, Korean, Norwegian, Polish, Portuguese, Portuguese, Romanian, Russian, Spanish, Slovak, Swedish, Serbian, Serbian, Slovenian, Thai, Turkish
User interface
An easy-to-use interface that provides a traditional telephony-like user experience
The 800 × 480, 24-bit color, 5-in. WVGA display provides scrollable access to calling features and text-based XML applications
The 8851 has the following keys:
Line keys
Soft keys
Back and release keys
Four-way navigation and select keys
Hold/Resume, Transfer, and Conference keys
Messaging, Application, and Directory keys
Standard keypad
Volume-control toggle key
Speakerphone, headset, and mute keys
Power
IEEE Power over Ethernet class 3 for hardware version prior to V08, class 4 for hardware version V08 and above. In PoE class 3 case, one KEM can be attached and powered up through PoE together with the host 8851 phone, in PoE class 4 case, two KEMs can be attached and powered up through PoE together with the host 8851 phone.
The phone is compatible with both IEEE 802.3af and 802.3at switch blades and supports both Cisco Discovery Protocol and Link Layer Discovery Protocol – Power over Ethernet (LLDP-PoE).
Cisco 8865 IP Phone — Advanced IP Handset for Enterprise-Grade Communication
The Cisco 8865 IP Phone is a premium communication handset built for today’s enterprise environments. Combining HD audio, integrated video, and seamless connectivity, it’s ideal for executives, managers, and professionals who rely on reliable, high-quality collaboration tools. The 8865 Cisco phone unites advanced features with ease of use, supporting both on-premise and cloud-based unified communication systems such as Cisco Unified Communications Manager (CUCM) and Webex Calling.
At a Glance / Key Highlights
- 5-inch high-resolution colour display with easy navigation
- HD audio and 720p video for high-quality collaboration
- Supports up to 10 SIP lines and multiple call handling features
- Bluetooth and USB ports for headset and mobile pairing
- PoE (Class 4) support for simplified setup
- Secure and scalable, with SRTP, TLS, and certificate authentication
Quick Specs: 5-inch WVGA screen | Dual Gigabit Ethernet ports | Bluetooth 3.0 | 10 SIP lines | PoE Class 4 | Compatible with CUCM, Webex Calling, Expressway
Positioned above the 8845 and 8861 models, the Cisco IP Phone 8865 delivers the best blend of performance and flexibility for modern workplaces.
Why Choose the Cisco 8865?
Enhanced Productivity via Video & Voice Collaboration
With HD video and superior wideband audio, the 8865 enables real-time collaboration directly from the desk. It eliminates the need for external webcams or conference gear, creating a more efficient workflow and a stronger personal connection in every conversation.
Seamless Mobile & Remote Integration
The phone supports Bluetooth pairing and USB connectivity, letting users answer mobile calls or use wireless headsets with ease. Its remote provisioning and firmware management simplify deployment for multi-site or hybrid work setups — ideal for enterprises supporting both in-office and remote teams.
Future-Proof Investment
Cisco’s ongoing firmware updates and strong security framework ensure the Cisco 8865 IP Phone remains compatible with evolving UC platforms. It’s a long-term investment built to grow with your organisation’s communication needs.
Key Features & Capabilities
Audio & Telephony
Experience professional-grade sound with wideband audio, echo cancellation, and noise suppression. With 10 programmable lines, features such as BLF, speed dial, and conference bridging make call handling fast and efficient. These tools are invaluable for busy executives and support staff managing multiple lines or departments.
Display & User Interface
The 5-inch colour screen offers intuitive control and supports XML-based applications for custom functionality. Multi-language and right-to-left text support make it suitable for global teams, while the backlit buttons and soft keys enhance day-to-day usability.
Network, Power & Security
The 8865 features dual Gigabit Ethernet ports with VLAN support and IPv4/IPv6 compatibility. Powered by PoE or external adapter, it ensures flexibility during installation. Cisco’s robust security protocols — including TLS, SRTP, HTTPS, and 802.1x — keep communications safe and compliant with enterprise security standards.
Compatibility & Administration
The Cisco 8865 integrates seamlessly with CUCM, Cisco Expressway, and Webex Calling, supporting both on-premise and cloud systems. IT administrators can centrally manage devices, push updates, and configure phones remotely — reducing setup time and maintenance overhead.
Use Cases & Scenarios
The Cisco 8865 is designed for flexible communication across industries:
Executive offices
Perfect for daily video conferencing and high-quality voice calls.
Huddle rooms
Compact, all-in-one collaboration solution.
Call centre supervisors
Manage multiple lines and teams efficiently.
Remote workers
Maintain consistent call quality and security from home or satellite offices.
Businesses deploying Cisco Webex Calling can easily integrate 8865 units for unified communication across physical and remote workspaces.
Downloads & Resources
- Cisco 8865 IP Phone Datasheet (PDF)
- User & Installation Guide
- Firmware and Software Downloads
- Cisco Knowledge Base and Support
FAQ & Troubleshooting
Why isn’t my Cisco 8865 powering via PoE?
Verify your switch supports PoE Class 4 and use certified CAT5e or higher cabling.
Can the 8865 work with Webex Calling?
Yes. It’s fully supported with Webex Calling and Cisco Unified Communications Manager.
How do I upgrade the firmware?
Firmware can be updated remotely through CUCM or manually via Cisco’s support site.
What’s the difference between the Cisco 8845 and 8865?
The 8865 adds Bluetooth, USB, and enhanced video/audio features compared to the 8845.
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