- Device
- IP Handsets Series
- Cisco Desk Phone 9851
Cisco Desk Phone 9851
Peak business performance demands tools that empower, not impede. The right desk phone must offer more than just reliability – it needs to project professionalism, enable fluid collaboration, and provide intuitive access to advanced features.
Are your current devices delivering this, or are they an analogue anchor in the digital workflow?
The Cisco 9851 IP phone, with its high-resolution colour touchscreen, exceptional wideband audio, and integrated video capability, provides the presence and productivity features your team craves.
As a leading Australian provider, Telex ensures this advanced device integrates smoothly, delivering the superior experience and reliable performance that will transform your organisation.
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Overview of the Cisco 9851 Phone
Positioned within the esteemed Cisco 9800 series, the 9851 Cisco phone boasts peak voice and video communication endpoints designed for the modern enterprise. It builds upon the robust foundation of the series, while adding premium features that cater to high-value users and collaborative environments.
The Cisco 9851 phone stands out with its large colour touchscreen display, offering an intuitive and visually rich user experience. It delivers Cisco’s hallmark high-definition audio quality, so every conversation is crystal clear.
With support for multiple lines and user profiles, it is built to handle complex workflows and provide personalised experiences for busy professionals.
Crucially, the Cisco 9851 seamlessly integrates with Cisco Webex and other Cisco Unified Communications platforms. This deep integration turns the desk phone into a powerful component of your unified communication strategy, enabling features like shared directories, presence information, and integrated calling experiences across various devices and locations.
Key Features & Benefits of the Cisco Desk Phone 9851
Investing in the Cisco Desk Phone 9851 means equipping your team with a device packed with features that translate into real-world productivity gains and a superior user experience:
Large, High-Resolution Multi-Touch Colour Display
The spacious 5-inch multi-touch colour display enables intuitive navigation through menus, supports rich contextual data, and provides the interface for basic video calls, making it a central hub for communication and information access.
Superior Audio Quality with Noise Reduction
Experience industry-leading wideband audio. Coupled with sophisticated noise reduction and a high-quality full-duplex speakerphone, the Cisco desk phone 9851 ensures conversations are exceptionally clear, natural, and free from distracting background noise, regardless of your environment.
Enhanced Security Features
The Cisco 9851 phone incorporates robust security protocols, including secure boot to protect device integrity, signalling and media encryption (SRTP/TLS) to safeguard conversations, and strong authentication mechanisms. These features protect your sensitive business communications.
Energy-Efficient Technology
The Cisco 9851 is designed with sustainability and cost in mind, integrating Cisco EnergyWise technology. This helps to optimize power consumption, thus reducing your operational costs and supporting your business’s environmental objectives.
Support for Multiple SIP Lines and User Profiles
The phone supports multiple SIP lines, ideal for users handling high volumes of calls or requiring access to shared lines. Support for multiple user profiles allows for personalised configurations on shared devices, adapting the phone to the specific needs of different individuals.
Seamless Integration with Cisco Collaboration Tools
As a true unified communication endpoint, the Cisco Desk Phone 9851 offers deep integration with platforms like Cisco Webex. This allows for features such as directory lookup, presence status viewing, and easy call transfers within your integrated communication ecosystem – ultimately streamlining workflows and enhancing collaboration.
Ideal Use Cases & Target Users
The Cisco 9851 is an ideal fit for:
Executive Offices
Providing leaders with a sophisticated, reliable device that supports clear, secure communication and easy access to advanced features.
Contact Centres
Agents benefit from high-quality audio, multi-line support, and seamless integration with contact centre applications for efficient call handling and superior customer service.
Remote Teams
When configured correctly with appropriate network solutions like Business Grade NBN Internet or Business Grade Fibre Internet, the 9851 Cisco provides a feature-rich, high-quality desk phone experience that replicates the office environment for seamless communication regardless of location.
Businesses Requiring Basic Video Capabilities
For scenarios needing person-to-person video communication directly from the desk phone, the 9851’s display and camera support provide this functionality without requiring a full video conferencing system.
Choosing enterprise communication infrastructure is a critical strategic decision. Make sure it’s the right one. The Cisco Desk Phone 9851 delivers the advanced capabilities, security, and reliability your business needs to thrive.
Frequently Asked Questions (FAQs)
Does the Cisco 9851 support video calling?
Yes, the Cisco Desk Phone 9851 model supports basic video calls. Its integrated camera and large colour display allow for person-to-person video communication, adding a visual dimension to your calls directly from your desk.
Can the Cisco 9851 integrate with Cisco Webex?
It does indeed. The Cisco 9851 is fully optimised for seamless integration with Cisco Webex. It functions as a high-quality endpoint within the Webex platform, supporting unified directories, presence, and an integrated calling experience across your devices and the cloud.
What security features does the Cisco 9851 offer?
Security is a core focus of the Cisco 9851. Key features include secure boot to verify the phone’s firmware integrity, media encryption (SRTP) and signalling encryption (TLS) to protect call privacy and data, and robust authentication mechanisms.
Cisco Webex
Explore the comprehensive suite of Cisco Webex services offered by Telex, empowering businesses with advanced collaboration tools for seamless communication, virtual meetings, and enhanced productivity. Discover how Cisco Webex can transform the way you work and connect with teams, clients, and partners across the globe.
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