Cisco 8861 IP Phone for Advanced Business Calling
Every missed word on an important call is a risk. A crackle of static during a negotiation, a dropped connection with a prospective client, or the awkward juggle between your mobile and desk phone—these are cracks in your professional image that can ultimately erode trust and stifle opportunity. In an ever-competitive marketplace where every detail matters, can your business afford communication that is merely “good enough”?
The Cisco IP Phone 8861 was designed to eliminate these risks. It strides beyond standard functionality to deliver uncompromising audio clarity and intelligent, seamless integration. Featuring high-fidelity wideband audio and advanced mobile connectivity, this communication powerhouse ensures every conversation is clear, professional, and powerful.
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Key Features of the Cisco 8861 IP Phone
The Cisco 8861 is a powerful communication hub, balancing advanced functionality with a user-friendly design:
Superior Wideband Audio
Enjoy crisp, natural-sounding conversations with a full-duplex speakerphone and advanced echo cancellation that reduces listener fatigue.
Intuitive Colour Display
The large, 5-inch high-resolution widescreen display simplifies navigation and access to features, helping to cut down on training time for your team.
Intelligent Mobile Integration
Use Cisco Intelligent Proximity to pair your mobile, import contacts and call history, or seamlessly move an active mobile call to your Cisco 8861 phone for superior audio.
Flexible Headset Support
Connect the way you want with ports for corded (RJ-9) and USB headsets, plus integrated Bluetooth for wireless freedom.
Energy-Efficient Design
The Cisco 8861 includes Cisco EnergyWise technology to reduce power consumption, thus lowering your operational costs and environmental impact.
Benefits of the Cisco 8861 for Businesses
Implementing the Cisco 8861 IP phone into your operation delivers tangible business benefits. It’s a cost-effective, long-term investment that streamlines workflows, enhances client relationships through clearer communication, and ultimately boosts team productivity:
Equip enterprise teams
Deliver a secure, feature-rich experience for executives and knowledge workers.
Support hybrid and remote work
Provide a consistent, high-quality office experience from any location.
Empower customer service
Handle high call volumes with exceptional audio clarity and multi-line functionality.
Cisco 8861 Headset Compatibility
Whether in a busy open-plan office or on the move, the Cisco 8861 phone supports a wide range of headsets to suit every work style:
- For Noisy Environments: Choose a dual-ear, noise-cancelling headset to block out unnecessary distractions and improve user focus.
- For Maximum Mobility: Use a wireless Bluetooth or DECT headset—ideal for multitasking managers and staff who need to move around the office freely.
- For Desk-Based Users: A simple RJ-9 corded headset delivers reliable, high-quality sound with plug-and-play simplicity.
How the Cisco 8861 Enhances Productivity in Your Business
The real strength of the Cisco 8861 phone lies in its seamless integration. With SIP protocol support for up to five lines, it’s perfect for high-volume users, while built-in conferencing enables quick, clear group calls.
Deep integration with Cisco Webex gives your team access to unified directories, presence status, and seamless call switching between devices. Whether on a desk phone, laptop, or mobile app, your team stays connected and productive.
Product Details
Enterprise-level communication
Embrace the requirements of today's dynamic workplace with the Cisco 8861, offering cutting-edge communication solutions that meet the highest standards. Elevate your professional interactions with its enterprise-level connectivity, fostering seamless voice collaboration. Unlock unparalleled productivity and streamlined communication with integrated mobile device integration and a suite of industry-leading features.
Efficient, Flexible and Easy-to-use
Experience a world of seamless usability and enhanced visibility with the Cisco 8861 high-resolution, five-inch, widescreen color display. Effortlessly navigate through essential features and caller information, ensuring a smooth and streamlined communication experience. Stay productive and flexible with the convenience of a full-duplex speakerphone, allowing for hands-free calling and uninterrupted workflow throughout your day.
Advanced features that meet your needs. All in one device
Unleash the potential of global communication with the Cisco 8861, offering localised language support including right-to-left on-screen text, ensuring effortless international collaboration. Harness the power of efficient and effective communication through a comprehensive suite of unified communication features, enabling seamless and streamlined interactions for your business. Empower your teams to connect and collaborate effortlessly across borders, driving productivity and success.
Low energy cost in off-work hours. Thanks to modern technology
Join the sustainability movement with the Cisco 8861, embracing Cisco EnergyWise technology to prioritise energy efficiency and environmental responsibility. This phone, with its Energy Star qualification, establishes a new benchmark for eco-friendly communication solutions, significantly reducing energy consumption and minimising environmental impact. Embrace a greener future without compromising on communication quality and productivity.
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Technical Specifications
Full lines supported
10 lines (SIP registrations)
Audio features
G.711 a-law and mu-law, G.722, G.729a/b, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio Codec (iSAC), G.722.1, G.772.2, OPUS
Flexibility in placing and receiving calls with hands free thanks to a full-duplex speakerphone
Automatic Gain Control
Comfort Noise Generation
Silence Suppression/Voice Activity Detection
Acoustic Echo Cancellation (AEC)
Dynamic Noise Reduction
Telephony features
+ Dialing
Abbreviated dialing
Adjustable ring tones and volume levels
Adjustable display brightness
Agent greeting
Auto-answer
Auto-detection of headset
cBarge
Busy Lamp Field (BLF), BLF Pickup & speed dial
Callback
Call forward & call forward notification
Call filter & history lists
Hold, park & pickup call
Call timer
Call waiting
Call chaperone
Caller ID
Corporate directory
Conference, including traditional Join feature
Cross Cluster Extension Mobility (EMCC)
Direct transfer
Extension mobility
Fast-dial service
Forced access codes and client matter codes
Group call pickup
Intercom
Immediate divert
Malicious-caller ID
Message-waiting indicator (MWI)
Meet-me conference
Mobility
Music on hold (MoH)
Mute
Network profiles (automatic)
On- and off-network distinctive ringing
Personal directory
Predialing before sending
Privacy
Private Line Automated Ringdown (PLAR)
Redial
Ring tone per line appearance
Service Uniform Resource Locator (URL)
Shared line
Silent monitoring and recording
Speed dial
Time and date display
Transfer
Uniform Resource Identifier (URI) dialing
Visual voice mail
Voice mail
Whisper coaching
Network features
Session Initiation Protocol (SIP) for signaling
Session Description Protocol (SDP)
IPv4 and IPv6
User Datagram Protocol (UDP) (used only for Real-Time Transport Protocol [RTP] streams)
Dynamic Host Configuration Protocol (DHCP) client or static configuration
Gratuitous Address Resolution Protocol (GARP)
Domain Name System (DNS)
Trivial File Transfer Protocol (TFTP)
Secure Hypertext Transfer Protocol (HTTPS)
VLAN
Real-Time Transport Protocol (RTP)
Real-Time Control Protocol (RTCP)
Cisco Peer-to-Peer Distribution Protocol (PPDP)
Cisco Discovery Protocol
LLDP (including LLDP-MED)
Switch speed auto-negotiation
Security features
Secure boot
Secure credential storage
Device authentication
Configuration file authentication and encryption
Image authentication
Random bit generation
Hardware cryptographic acceleration
Certificate Authority Proxy Function (CAPF)
Manufacturer-Installed Certificates (MIC)
Locally Significant Certificates (LSC)
Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS)
Signaling authentication and encryption using TLS
Media authentication and encryption using SRTP
HTTPS for client and server
Secure Shell (SSH) Protocol server
SSL-based VPN client
Cisco applications
Cisco Unified Communications Manager: 8.5.1 (Non-secured mode Only), 8.6.2, 9.1.2, 10.5.2, 11.0 and later
Cisco Unified Communications Manager Express (Unified CME): 10.0 and later through fast track
Cisco Business Edition 6000 (BE 6000): 8.6.2, 9.1.2, 10.5.2, 11.0 and later
Cisco Hosted Collaboration Solution (HCS): 8.6.2 and later (using supported UCM versions above
Weight
1.19 kg
Size (H x W x D)
229.1 mm x 257.34 mm x 40 mm
Language support
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Latvian, Lithuanian, Korean, Norwegian, Polish, Portuguese, Portuguese, Romanian, Russian, Spanish, Slovak, Swedish, Serbian, Serbian, Slovenian, Thai, Turkish
User interface
An easy-to-use interface that provides a traditional telephony-like user experience
The 800 × 480, 24-bit color, 5-in. WVGA display provides scrollable access to calling features and text-based XML applications
The 8851 has the following keys:
Line keys
Soft keys
Back and release keys
Four-way navigation and select keys
Hold/Resume, Transfer, and Conference keys
Messaging, Application, and Directory keys
Standard keypad
Volume-control toggle key
Speakerphone, headset, and mute keys
Power
IEEE Power over Ethernet class 3 for hardware version prior to V08, class 4 for hardware version V08 and above. In PoE class 3 case, one KEM can be attached and powered up through PoE together with the host 8851 phone, in PoE class 4 case, two KEMs can be attached and powered up through PoE together with the host 8851 phone.
The phone is compatible with both IEEE 802.3af and 802.3at switch blades and supports both Cisco Discovery Protocol and Link Layer Discovery Protocol – Power over Ethernet (LLDP-PoE).
Frequently Asked Questions (FAQs)
What makes the Cisco 8861 better than other IP phones?
The Cisco 8861 stands apart by combining a premium user experience with intelligent workflow integration:
- Superior Audio: Its high-fidelity wideband audio makes conversations sound richer and more natural, significantly reducing miscommunication.
- Seamless Mobile Integration: Cisco Intelligent Proximity is a key differentiator, allowing you to pair your mobile and instantly move active calls from your mobile to your desk phone for better audio quality—without interruption.
- Unified Collaboration: Deep integration with Cisco Webex turns it into a true collaboration endpoint, not just a phone. You can access unified directories and see colleague presence status, creating a more connected and efficient workflow across all your devices.
Can I use the Cisco 8861 with a headset?
Yes. You can connect wired headsets via the dedicated RJ-9 or USB ports, or pair a wireless model using the integrated Bluetooth. The Cisco 8861 is built for headset flexibility.
How does the Cisco 8861 help with remote work?
The Cisco 8861 is an excellent tool for remote and hybrid teams because it replicates the secure, feature-rich experience of being in the office:
- Unified System Access: When integrated with Cisco Webex Calling, it functions as a seamless extension of your business phone system. You get access to company directories, extension dialling, and advanced call handling features, just as you would at your office desk.
- Bridging Devices: Its ability to sync with your mobile phone means you never miss a critical call, while providing a professional, high-quality endpoint for important conversations at your remote workspace.
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