Cisco 562 Wireless Dual-Ear Headset with Standard Base
The Cisco 562 Wireless Dual-Ear Headset with Standard Base is designed for professionals who need focused, reliable communication throughout the working day. Its stereo design covers both ears, helping reduce distractions and allowing users to concentrate more effectively on calls, Webex meetings and customer conversations.
Using DECT wireless technology, the Cisco 562 provides a range of up to 100 metres from its base station, depending on the workplace environment. It also offers up to 10 hours of active use, convenient on-ear call controls and compatibility with Cisco collaboration solutions.
The Standard Base provides a straightforward connection to one compatible device through USB or RJ9/RJ11. It is an ideal choice for businesses that want professional wireless audio without requiring Bluetooth or simultaneous connections to multiple devices.
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Discover more of the Wireless Headset Series
Cisco 562 Multibase Headset
Experience the perfect fusion of cutting-edge features found in the wireless Cisco 562 headset with the Cisco 562 Multibase Station, delivering superior communication capabilities and effortless device management. Enjoy premium quality and seamless control in one powerful combination.
Cisco 561 Standard Headset
The Cisco 561 Wireless Headset, together with the Cisco 561 Standard Base Station, offers a seamless combination of modern features for superior communication and effortless device control. Experience premium quality and convenience in one package
Product Details
Clear, Focused Audio for Business Communication
The Cisco 562 Standard Headset provides full-band audio with wide bandwidth sound, low distortion and minimal signal noise. Its short acoustic path is designed to improve voice reception while delivering balanced noise reduction, helping users hear conversations more clearly.
Unlike the single-ear Cisco 561, the Cisco 562 has two ear cups. This stereo design helps users remain focused on calls and meetings by reducing the distraction created by surrounding workplace activity. It is particularly suitable for busy offices, contact centres and other environments where clear communication and concentration are important.
Wireless Freedom with DECT Technology
DECT wireless connectivity allows users to move up to 100 metres from the Standard Base while remaining connected to a call. Actual range can vary according to walls, equipment and other environmental conditions.
Employees can step away from their desks to collect information, consult a colleague or move through a nearby work area without ending the conversation. On-ear controls provide convenient access to essential call functions, helping users manage communications without returning to their phones or computers.
Simple Standard Base Connectivity
The Standard Base supports one active connection through USB or RJ9/RJ11. It can connect the headset to a compatible computer or Cisco IP phone, providing a streamlined setup for users who primarily communicate through one device.
This makes the Cisco 562 Standard Headset suitable for fixed workstations, dedicated customer-service desks and employees who do not require Bluetooth or simultaneous connections across multiple devices.
Businesses needing to connect a desk phone, computer and Bluetooth-enabled mobile device should consider the Cisco 562 Multibase Headset.
Dual-Ear Comfort for Extended Use
The Cisco 562 weighs approximately 121 grams and is designed for professionals who spend extended periods on calls. Its adjustable fit, dual multiaxial ear cups and durable construction support comfortable daily use.
The stereo design provides audio through both ears, helping users concentrate on conversations in active workplaces. It is a practical choice for employees who value greater focus and immersion over the environmental awareness provided by a mono headset.
Reliable Cisco and Webex Integration
The Cisco 562 Standard Headset is designed to integrate with compatible Cisco IP phones, Cisco desk devices, Webex applications and other Cisco collaboration solutions.
A simplified administration interface supports headset configuration and device management, helping IT teams deploy and maintain headsets across the organisation. Businesses already using Cisco communications technology can incorporate the Cisco 562 into their existing environment without introducing a separate headset ecosystem.
Technical Specifications
Audio features
Full-band audio provides premium, 48-kHz audio experience
Wide bandwidth sound, with little signal noise and low distortion
The short acoustic path provides maximum acoustic sensitivity (best voice reception) and balanced noise reduction
Microphone frequency response: 150 to 6800 Hz
Earpiece bandwidth: 50 Hz to 18 kHz
In-call presence indicator on ear plate (requires USB headset adapter or wireless base)
Components
Headset
Standard base station
Cables
One USB-A cable for USB connectivity
One RJ9/11 Y cable for Cisco IP phone connectivity
Weight
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121g
Connectivity
-
Wireless DECT 6.0 (or region-specific)
-
Range: Up to 100 m (333 ft)
-
1 simultaneous connection (USB or RJ9/RJ11)
Battery
Storage: up to 200 days
Standby: up to 60 hours
Active use: up to 10 hours
Why Choose the Cisco 562 Standard Headset?
The Cisco 562 Standard Headset balances focused stereo audio, wireless mobility and straightforward device connectivity. It is best suited to employees who primarily work through one Cisco phone or computer and do not need to switch between several connected devices.
Key benefits include:
- Dual-ear stereo design for improved concentration
- DECT wireless connectivity for dependable business calls
- Wireless range of up to 100 metres
- Up to 10 hours of active use
- Up to 60 hours of standby time
- Full-band audio with low distortion
- Balanced noise reduction
- Integrated on-ear call controls
- USB or RJ9/RJ11 connectivity through the Standard Base
- Compatibility with Cisco IP phones and Webex applications
- Simplified configuration and administration for IT teams
Who Is the Cisco 561 Multibase Best For?
Contact Centres
Contact-centre employees need to concentrate on customer conversations even when working near other agents. The dual-ear design helps limit surrounding distractions, while the wireless connection allows employees to move away from their desks when necessary.
Customer Service and Support Teams
Clear audio and integrated call controls help customer-service employees manage conversations efficiently. The Standard Base is well suited to fixed workstations where each employee uses one primary phone or computer.
Corporate Offices
Hybrid Workspaces
Training and Online Meetings
Cisco 562 vs Cisco 561 Standard Headset
The Cisco 561 and Cisco 562 Standard packages provide similar wireless range, battery performance and Standard Base connectivity. The principal difference is the headset design.
| Feature | Cisco 562 Standard | Cisco 561 Standard |
|---|---|---|
| Headset style | Dual-ear stereo | Single-ear mono |
| Workplace awareness | Lower | Higher |
| Focus in busy environments | Greater | Moderate |
| DECT wireless connectivity | Yes | Yes |
| Maximum range | Up to 100 metres | Up to 100 metres |
| Active use | Up to 10 hours | Up to 10 hours |
| Simultaneous connections | One | One |
| Bluetooth | No | No |
| Approximate weight | 121 grams | 74.5 grams |
| Best suited to | Focused calls and busy offices | Calls requiring nearby awareness |
Choose the Cisco 562 if dual-ear audio and concentration are priorities. Employees who need to hear nearby colleagues while participating in calls may prefer the Cisco 561 Standard Headset.
Cisco 562 Standard vs Cisco 562 Multibase
Both configurations use the Cisco 562 dual-ear wireless headset. The difference is the base station and the number of devices that can be connected.
| Feature | Cisco 562 Standard | Cisco 562 Multibase |
|---|---|---|
| Dual-ear headset | Yes | Yes |
| DECT connectivity | Yes | Yes |
| Maximum range | Up to 100 metres | Up to 100 metres |
| Active use | Up to 10 hours | Up to 10 hours |
| Simultaneous connections | One | Up to three |
| USB connectivity | Yes | Yes |
| RJ9/RJ11 connectivity | Yes | Yes |
| Bluetooth support | No | Yes |
| Best suited to | One primary device | Multiple communication devices |
The Standard Base is appropriate for employees using one primary phone or computer. The Multibase is better for professionals who need to switch among compatible desk phones, computers and Bluetooth devices.
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Frequently Asked Questions
Is the Cisco 562 a mono or stereo headset?
The Cisco 562 is a stereo headset with two ear cups. Businesses looking for a single-ear model that allows greater awareness of nearby activity can consider the Cisco 561.
What is the wireless range of the Cisco 562 Standard Headset?
The Cisco 562 provides a wireless range of up to 100 metres, or approximately 333 feet, from the Standard Base. Walls, office equipment and other environmental conditions may affect the range.
How does the Cisco 562 Standard Base connect?
The Standard Base supports one active connection through USB or RJ9/RJ11. It can connect to a compatible computer or Cisco IP phone.
Does the Cisco 562 Standard Headset have Bluetooth?
The Standard Base does not provide Bluetooth connectivity. Businesses requiring Bluetooth and multiple simultaneous connections should consider the Cisco 562 Multibase configuration.
Does the Cisco 562 work with Webex?
Yes. The Cisco 562 is designed to work with compatible Webex applications, Cisco IP phones and Cisco collaboration devices.
How long does the Cisco 562 battery last?
The headset provides up to 10 hours of active use and up to 60 hours of standby time on a full charge.
Is the Cisco 562 suitable for contact centres?
Yes. Its dual-ear design, professional audio, wireless range and extended battery performance make it suitable for contact centres and customer-service environments.
What is the difference between the Cisco 561 and Cisco 562?
The Cisco 561 has one ear cup, allowing users to hear more of their surroundings. The Cisco 562 has two ear cups and is better suited to users who want greater focus during calls.
Business Solutions
At Telex, we invite you to explore our wide selection of Business Phone Systems designed to empower your organisation with efficient and effective communication solutions. From small businesses to large enterprises, our range of systems offers advanced features, scalability, and reliability to meet the unique needs of your business.
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Cisco 562 Multibase Headset
Connect the Cisco 562 dual-ear wireless headset to multiple compatible devices through USB, RJ9/RJ11 and Bluetooth. The Multibase configuration is ideal for professionals who manage calls across a desk phone, computer and mobile device.
Cisco 561 Standard Headset
Stay connected while remaining aware of nearby colleagues with the lightweight Cisco 561 single-ear wireless headset. Its Standard Base provides straightforward connectivity to one compatible Cisco phone or computer.