Cisco 562 Wireless Dual-Ear Headset with Multibase
The Cisco 562 Wireless Dual-Ear Headset with Multibase combines focused stereo audio with flexible connectivity for professionals who manage communications across multiple devices. Its dual-ear design helps limit workplace distractions, while the Multibase Station supports connections through USB, RJ9/RJ11 and Bluetooth.
Using DECT wireless technology, the Cisco 562 provides a range of up to 100 metres from the base station, depending on the surrounding environment. Users can move through nearby work areas, manage calls using convenient on-ear controls and switch between compatible phones, computers and Bluetooth-enabled devices.
With up to 10 hours of active use and integration with compatible Cisco IP phones, Webex applications and Cisco collaboration devices, the Cisco 562 Multibase is suited to contact centres, corporate offices, hybrid teams and other communication-intensive workplaces.
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Product Details
Focused, Professional Audio
The Cisco 562 Multibase provides full-band audio with wide bandwidth sound, low distortion and minimal signal noise. Its short acoustic path is designed to improve voice reception while delivering balanced noise reduction for clearer business conversations.
The dual-ear stereo design provides audio through both ear cups, helping users concentrate in busy workplaces. This makes the headset particularly useful for customer-service agents, contact-centre employees and professionals who participate in frequent calls or online meetings.
Connect Up to Three Devices
The Multibase Station supports up to three simultaneous connections using USB, RJ9/RJ11 and Bluetooth. Compatible computers, Cisco IP phones and Bluetooth-enabled mobile devices can be connected through one central base.
This allows employees to manage calls from multiple communication platforms without maintaining a separate headset for every device. It is particularly valuable for professionals who move between desk-phone calls, Cisco Webex Calling, online meetings and mobile conversations during the working day.
Reliable DECT Wireless Performance
DECT wireless technology provides a dependable connection with a range of up to 100 metres, or approximately 333 feet. Actual performance can vary depending on walls, equipment and other workplace conditions.
Employees can move away from their desks to retrieve information, speak with colleagues or work in nearby areas while remaining connected. Convenient controls located on the headset also provide access to essential call-management functions.
Bluetooth and Multibase Flexibility
Bluetooth 4.2 support allows the Multibase Station to connect with compatible mobile devices. The base supports the Bluetooth Hands-Free Profile and Advanced Audio Distribution Profile, expanding the types of communication and audio devices employees can use.
The Bluetooth capability belongs to the Multibase Station rather than the headset itself. The Cisco 562 headset communicates wirelessly with the base using DECT technology.
Dual-Ear Comfort for Extended Use
Weighing approximately 121 grams, the Cisco 562 has been developed for professionals who spend extended periods on calls. Its adjustable fit, durable construction and multiaxial ear cups support comfortable daily wear.
The stereo design covers both ears, helping users remain focused on conversations in active office environments. Employees who need to hear more of their immediate surroundings may prefer the single-ear
Cisco 561 Multibase Headset.
Cisco and Webex Integration
The Cisco 562 Multibase is designed to integrate with compatible Cisco IP phones, Cisco collaboration devices and Webex applications. Businesses already using Cisco communications technology can add the headset to their environment while maintaining a consistent user experience.
A simplified administration interface supports headset configuration and device management, helping IT teams deploy and maintain multiple headsets across the organisation.
Technical Specifications
Audio features
Full-band audio provides premium, 48-kHz audio experience
Wide bandwidth sound, with little signal noise and low distortion
The short acoustic path provides maximum acoustic sensitivity (best voice reception) and balanced noise reduction
Microphone frequency response: 150 to 6800 Hz
Earpiece bandwidth: 50 Hz to 18 kHz
In-call presence indicator on ear plate (requires USB headset adapter or wireless base)
Components
Cisco 562 wireless dual-ear headset
Cisco Multibase Station
Cables
One USB-A cable for USB connectivity
One RJ9/11 Y cable for Cisco IP phone connectivity
Weight
-
121g
Connectivity
Wireless DECT 6.0 (or region-specific)
Range: Up to 100 m (333 ft)
3 simultaneous connections (USB + USB or RJ9/RJ11 + Bluetooth)
Bluetooth support: Bluetooth V4.2, Bluetooth HandsFree Profile (HFP) & Bluetooth Advanced Audio Distribution Profile (A2DP)
Battery
Storage: up to 200 days
Standby: up to 60 hours
Active use: up to 10 hours
Why Choose the Cisco 562 Multibase Headset?
The Cisco 562 Multibase is designed for employees who need both focused dual-ear audio and the flexibility to manage calls across several devices. It combines the concentration benefits of the Cisco 562 stereo headset with the connectivity options of the Multibase Station.
Key benefits include:
- Dual-ear stereo design for improved focus
- DECT wireless connectivity for dependable business communication
- Wireless range of up to 100 metres
- Up to three simultaneous device connections
- USB, RJ9/RJ11 and Bluetooth connectivity
- Up to 10 hours of active use
- Up to 60 hours of standby time
- Full-band audio with balanced noise reduction
- Integrated on-ear call controls
- Compatibility with Cisco IP phones and Webex applications
- Centralised configuration and management for IT teams
Who Is the Cisco 562 Multibase Best For?
Contact Centres
Contact-centre agents often work in active environments and manage a high volume of calls. The dual-ear design supports better concentration, while the wireless connection gives agents greater freedom to move around their work areas.
Customer Service Teams
Customer-service professionals may communicate through desk phones, computers and mobile devices throughout the day. The Multibase Station allows compatible devices to remain connected through one headset system.
Corporate Professionals
Hybrid and Flexible Workplaces
IT-Managed Organisations
Cisco 562 Multibase vs Cisco 562 Standard Base
Both models use the same Cisco 562 dual-ear wireless headset. The key difference is the base station and the number of devices each configuration supports.
| Feature | Cisco 562 Multibase | Cisco 562 Standard |
|---|---|---|
| Headset design | Dual-ear stereo | Dual-ear stereo |
| DECT connectivity | Yes | Yes |
| Maximum range | Up to 100 metres | Up to 100 metres |
| Active use | Up to 10 hours | Up to 10 hours |
| Simultaneous connections | Up to three | One |
| USB connectivity | Yes | Yes |
| RJ9/RJ11 connectivity | Yes | Yes |
| Bluetooth support | Yes | No |
| Best suited to | Multiple communication devices | One primary device |
Choose the Multibase version when employees need to connect compatible desk phones, computers and Bluetooth devices. If each user only needs one primary connection, the Cisco 562 Standard Headset may provide a simpler solution.
Cisco 562 Multibase vs Cisco 561 Multibase
Both Multibase packages support multiple device connections. The primary difference is the headset design.
| Feature | Cisco 562 Multibase | Cisco 561 Multibase |
|---|---|---|
| Headset style | Dual-ear stereo | Single-ear mono |
| Workplace awareness | Lower | Higher |
| Focus in busy environments | Greater | Moderate |
| Simultaneous connections | Up to three | Up to three |
| Bluetooth support | Yes | Yes |
| Maximum range | Up to 100 metres | Up to 100 metres |
| Approximate weight | 121 grams | 74.5 grams |
| Best suited to | Focused calls and meetings | Calls requiring nearby awareness |
The Cisco 562 is suitable for users who want to concentrate on calls with fewer surrounding distractions. The Cisco 561 is better for receptionists, supervisors and other employees who need to remain aware of nearby colleagues and activity.
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Frequently Asked Questions
What is the Cisco 562 Multibase Headset?
The Cisco 562 Multibase combines a dual-ear DECT wireless headset with a base station capable of connecting to multiple compatible devices. It is designed for professionals who manage calls through computers, Cisco IP phones and Bluetooth-enabled devices.
How many devices can connect to the Multibase?
The Cisco Multibase supports up to three simultaneous connections using USB, RJ9/RJ11 and Bluetooth.
Does the Cisco 562 Multibase have Bluetooth?
Yes. The Multibase Station supports Bluetooth 4.2, including the Hands-Free Profile and Advanced Audio Distribution Profile. The headset connects to the base using DECT technology.
What is the wireless range?
The Cisco 562 provides a wireless range of up to 100 metres, or approximately 333 feet, from the base. Walls, equipment and other environmental conditions may affect the available range.
Is the Cisco 562 mono or stereo?
The Cisco 562 is a stereo headset with two ear cups. Businesses requiring a single-ear headset can consider the Cisco 561.
Does the Cisco 562 Multibase work with Webex?
Yes. The headset is designed to integrate with compatible Webex applications, Cisco IP phones and Cisco collaboration devices.
How long does the battery last?
The headset provides up to 10 hours of active use and up to 60 hours of standby time on a full charge.
What is the difference between the Standard Base and Multibase?
The Standard Base supports one active connection through USB or RJ9/RJ11. The Multibase supports up to three simultaneous connections and adds Bluetooth connectivity.
Is the Cisco 562 Multibase suitable for contact centres?
Yes. Its dual-ear design, professional audio, extended wireless range and multi-device connectivity make it suitable for contact centres and customer-service teams.
Business Solutions
At Telex, we invite you to explore our wide selection of Business Phone Systems designed to empower your organisation with efficient and effective communication solutions. From small businesses to large enterprises, our range of systems offers advanced features, scalability, and reliability to meet the unique needs of your business.
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